Terms & Conditions

  • Our invoices are to be paid in euro.
  • In general, goods will be shipped after receipt of your payment. Only B2B-customers can order with payment after receipt of an invoice, due within 30 days.
  • All goods remain property of vzw Herkes until full payment of the invoice(s).
  • If you want to add a remark to your order, such as e.g. your own reference, you can add this in the field ‘Remarks’ at the checkout.
  • Disputes will be communicated in writing by e-mail or registered mail within 8 days after receipt of the invoice. The mere existence of a dispute does not justify delay or refusal of payment. Decrease of amounts due is justified only after judicial pronouncement or after a written consent of vzw HERKES, Christine Sterkens. A judicial or voluntary agreement on payment delay, does not exclude penalty interests or a fixed increase as described below.
  • In the absence of payment, the customer shall automatically and without any further notice or reminder be obliged to pay a penalty interest of 1% per month on the unpaid amount, as well as a fixed increase of 10% with a minimum of 25 EUR.
  • Belgian legislation is applicable on our invoices. Disputes reside under the jurisdiction of the courts of Antwerp.
  • Protection of your privacy: your personal information will not be passed on to other partiesWe will only use them for
    • shipping and invoices
    • communication with you about your order
    • replies to your questions or remarks
    • our newsletter that informs you about our activities and new books, and include tips on multilingual education.
  •  You have the right at any time to request deletion of this information.